Returns & Exchanges

Because every piece is one-of-a-kind and made by hand, returns are accepted only in limited circumstances. We want you to love what you receive — if you have any doubts before buying, please reach out.

What we accept

• Damaged in transit — we'll repair, replace where possible, or refund.
• Significantly different from the listing — if the piece you receive doesn't match the photos or description in a meaningful way, we'll make it right.
• Faulty workmanship — if a clasp, jump ring, or finding fails within 30 days, we'll repair it free of charge (you cover return shipping).

What we don't accept

• Change of mind on completed orders. (We're a one-person studio — please look closely at the photos before purchasing.)
• Custom commissions or made-to-order pieces.
• Pieces showing wear from use.

How to start a return

Email hello@mcbeadjewelry.com within 14 days of delivery with your order number and photos. We'll respond within 2 business days.